Benefits of Management Systems Certifications (ISO 27001, ISO 22301, ISO 20000, ISO 9001, ISO 14001, etc.)

Management systems certifications such as ISO/IEC 9001 (Quality Management System), ISO/IEC 22301 (Business Continuity Management System), ISO/IEC 27001 (Information Security Management System) or ISO/IEC 20000 (IT Service Management System) were originaly designed to help organizations comply with global best practice, regulatory requirements/standards, streamline diverse processes, gain market penetration, meet customers' requirements, maintain competitive edge, and drive internal process improvement, among others. However, going by the challenges inherent in today's business environment, which are full of instabilities that are capable of erroding bottomline and brand value, in addition to changing requirements from all angles, the above stated purpose/objectives may no longer be tenable. Consequently, organizations must continue to innovate and improve their processes to remain relevant. This is given Senior Management misconceptions about Management systems certifications as nothing more than ticking off regulations lists, drain on budget and administrative burden.

They fail to understand that entrenching management systems processes listed above and certifying to them helps to drive good organizational behaviour, deepen the culture of compliance and continual improvement within an organization. It provide the linkage between policies, business objectives, business performance and benefit realization. Management systems certifications/processes are critical tools that helps organziations to meet stakeholders requirements (customer, regulatory, and legal), mitigate business risks, ensures brand visibility and acceptance, reinforce market leadership, improve organizational efficiency, optimize costs and drive benefit realization for both customer and the organization.

Below are some of the benefits that can be derived from management systems certifications.

Reinforce market postion through entrenching of management systems best practices and standards
Drive efficiencies in all organizational processes
Compliance with regulations and industry best practices
Fulfil customer requirements for business retainership
Pass certification audits
Mitigate business risk to acceptable level through improved risk management
Entrench good service, security or quality culture across the organization

Nwabueze Ohia

(Tech Blogger, Cybersecurity Consultant & Author)

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